When a parent, tenant or member of staff stops answering, not knowing is the hardest part. Sparta Guard's welfare check service in London sends an SIA-licensed, DBS-checked responder to knock on the door, check they are safe and message you. Across Central London, a responder is usually on site within the hour, and you do not need to be nearby to book.
Book a safety check visit when you are worried but there is no clear sign of an emergency:
A welfare check is not an emergency response. Sparta Guard is not the police or an emergency service.
| Situation | What to do |
|---|---|
| You believe someone is at immediate risk, injured, or has said they may harm themselves | Call 999 now |
| Someone is not answering and you are worried, but there is no sign of immediate danger | Book a Sparta Guard welfare check |
| You have ongoing concerns about an adult’s care or safety at home | Contact their GP or the local council’s adult social care team |
| Someone needs medical advice but it is not an emergency | Call NHS 111 |
If you are unsure, call 999. For a building that needs urgent cover rather than a person, see emergency security guards.
Responders do not force entry. If there is reason to believe someone inside needs urgent help, they call 999, because the police and ambulance service can act where a private responder cannot.
The person being checked is an adult with their own rights. Our responders:
Message us on WhatsApp, Facebook Messenger or the Sparta Guard app, as explained in how on-demand security works. To help the responder, include:
His mother in Marylebone has not answered for a day. A responder finds her well, with a flat phone battery, and she calls him back from the doorstep.
A tenant has not been seen for two weeks. A responder speaks to the tenant and confirms they are well.
An evening cleaner misses the 10pm check-in. A responder goes to the building and confirms she is safe.
For checks on an empty home rather than a person, book property security checks.
The price depends on the time of day, how quickly you need the visit and how long the responder stays. Families and employers who want regular visits can ask about membership plans. Read more about Sparta Guard as a London security company.
A welfare check is a visit to make sure someone is safe when you cannot reach them. With Sparta Guard, a DBS-checked, SIA-licensed responder goes to the address, speaks to the person if they answer, and messages you with what they found. It is for worrying situations, not emergencies, which always need 999.
Police may attend where there is a genuine concern for someone’s life or safety, and you should call 999 if you believe someone is at immediate risk. Where there is no sign of immediate danger, a private welfare check lets you get an answer quickly without using emergency services.
Only if the person invites them in. Responders do not force entry or use keys without permission. If they see or hear signs that someone inside needs urgent help, they call 999 and stay until help arrives, so the police or paramedics can act.
That is their right. The responder explains who asked them to call, respects the person’s wishes and leaves when asked, without pressing for details. You still hear that the person was seen and appeared safe, which is often the reassurance families and employers need most.
Yes. You can book visits on set days, such as every Tuesday and Friday, for a relative living alone, a lone worker or a tenant you are worried about. There is no contract, and you can change or stop the visits at any time.
Message us now and local SIA-licensed responders are alerted straight away.
Simple. Discreet. Always local.
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